Pair Trading Lab Helpdesk & Forum

PTL Trader => Questions & Answers => Topic started by: tcima on October 27, 2021, 02:48:39 pm

Title: Time of Monitoring
Post by: tcima on October 27, 2021, 02:48:39 pm

Hi,

I'm wondering which time zone the instance is showing in the columns of "Last Reported" and "Last Change." What is the difference? Could you explain?

I'm testing PTL Trader on a VPS which is located in a different time zone from mine, and Monitoring instance keep sending emails titled "not_reporting" and "recovered."
Like the case listed in your FAQ page, this may be caused by the settings of time on the VPS server.
I adjusted its system time to local (where the VPS is located) one.
PTL Trader is working fine.

Title: Re: Time of Monitoring
Post by: tcima on October 28, 2021, 05:30:17 pm

After I unbound the account and bound another account, monitoring seems to have recovered.

Title: Re: Time of Monitoring
Post by: tcima on October 29, 2021, 12:01:54 am

I received "not_reporting" email again.  :(
I checked the VPS, and the status are the followings:

• PTL Trader process: active
• Pare Trading Lab Status: green
• IB Status: green
• Internet connection: no problem

Title: Re: Time of Monitoring
Post by: tcima on October 29, 2021, 12:17:15 am

Then I received a "recovered" email.

The status of the VPS has not been changed.

That makes me wonder...

Title: Re: Time of Monitoring
Post by: tcima on October 29, 2021, 12:35:12 am

Then a "not_reporting" email just came in, again.  :(

Title: Re: Time of Monitoring
Post by: admin on October 29, 2021, 09:57:29 am

We are looking into it now. Status 'not_reporting` means that your PTL Trader instance did not report itself within 15 minutes. It may indicate that your VPS connection is not able to reach our PTL infrastructure from time to time. Not sure, investigating now.

In any case your VPS instance time settings are OK, at this moment I can see the monitoring messages coming with correct time indicated.

Title: Re: Time of Monitoring
Post by: tcima on October 29, 2021, 02:36:58 pm

Thank you for your comment.

Since PTL Trader has been working normally, the issue is minor but a little annoying.
Continuing false alarms would be a risk in the future because they make users insensitive for detecting real ones.

Title: Re: Time of Monitoring
Post by: tcima on October 29, 2021, 04:19:38 pm

The last email titled "recovered" was sent three minutes before market opening (9:27 EST).
Since then till market close, I did not receive any messages from the Monitoring system.

Title: Re: Time of Monitoring
Post by: tcima on November 04, 2021, 07:05:18 am

The Monitoring is working just fine in the past few days.
No questionable emails coming in, at all.

Title: Re: Time of Monitoring
Post by: admin on November 05, 2021, 05:00:26 am

Great!

Title: Re: Time of Monitoring
Post by: tcima on December 19, 2021, 08:21:00 pm

I have been getting a few "not_reporting" emails daily in the past two weeks.
When I checked the PTL trader on my VPS, I found no problem.